Separate visitors by validation and passage needs, not only into “individual” and “group” queues. Straightforward individual tickets can use automatic lanes. Wheelchairs, pushchairs, luggage and accompanied visitors need a clearly marked wide swing-gate lane. Groups, multi-person orders, pass exceptions and visitors who need help with a phone should be pre-checked or assisted before they join a gate queue.
Congestion often starts before the gate
Older visitors may need help retrieving a code, children may not hold an independent credential, families carry pushchairs, and a guide may hold a group order. If classification happens only at the reader, the entrance becomes an enquiry desk.
Route by visitor and ticket type
- Assist visitors who cannot readily present a mobile credential before the queue.
- Route families according to individual or shared-order rules and keep accompanied visitors together.
- Use a clearly marked swing-gate wide lane for wheelchairs, pushchairs and luggage.
- Pre-check group size, validity and exceptions; move unresolved members to the staffed desk.
- Check holder, validity, entrance and remaining conditions for passes and multi-entry tickets.
Four functional entrance zones
- Pre-check before queuing.
- Regular automatic validation lanes.
- An accessible and family wide lane.
- A staffed desk for group orders, pass exceptions, refunds and device problems.
Equipment and software
- Ticketing swing gate for the wide lane.
- Mobile and handheld validators for group pre-check and staffed operation.
- Regular ticket gates and the ticketing/order system.
- Wayfinding, barriers and a staffed workspace outside the main lane.
Confirm before implementation
- Credentials and release rules for children, complimentary entry and companions.
- Whether groups use individual codes, one multi-person code or guide confirmation.
- Identity and exception rules for passes and multi-entry tickets.
- Clear width, reader position, accompanied passage and exit route.
- Staff data access, authority and audit records.
Frequently asked questions
Can a parent and child pass on one scan?
Only when the ticket rules define the covered admissions and release count. Freeze that rule before implementation.
Should every group ticket use an automatic gate?
Individual credentials can be checked one by one; shared orders or guide confirmation are better handled in pre-check.
Is one wide lane always enough?
No. Its quantity belongs to overall entrance planning and depends on concentrated arrivals, direction and assistance demand.